14 Aug 2019

What does it mean to offer a quality product and service? To the owners and staff at DURACARE Baths, the word quality means being the best. Second-to-none. Tuned in to the customer’s needs.

The word “quality” refers to a degree of excellence. The quality of something is often measured against the quality of something similar in order to determine which is superior. After that comparison, the product or service with the best attributes emerges as that of the highest quality. At DURACARE, we strive to be the best.

That Extra Step

At Mr. Cabinet Care and DURACARE Baths, we always put quality at the top of our list. To do that, we’ve developed quality care standards that are second-to-none and tops in our industry.

For example, all materials that we use in our installations are inspected 3 times before leaving our Anaheim factory in order to ensure that you – our valued client – receive the highest quality bath fixture available; one that meets or exceeds all plumbing standards set forth by the industry.

As an extra step, we take the time required to pack our products in high-quality, protective materials so that they remain in excellent condition throughout the shipping process. No cracks. No dents. Nothing that will impair the quality of the installation of your new bath enclosure. We know that not everyone is as careful as we are, so this extra protection means we can take good care of our products, even when they’re out of our hands and our sight.

Superior Customer Service

Of course, problems do occur, and sometimes they’re out of our control. That’s why we’re always on hand to help solve any issues that might impact the timing and quality of your DURACARE BATHS installation. We know how important it is that your installation progresses smoothly and on time. After all, you’re likely taking time from your busy schedule to be home during the installation and you’re hoping everything goes smoothly.

So are we! As a matter of fact, we’re committed to it! Any time you require assistance, we’re available to help. At Mr. Cabinet Care and DURACARE Baths, we hire only the most dedicated customer service professionals, committed to solving your problems, no matter how large or small. We’ll work with you, our shippers, and our installation staff to make things right. And on the rare occasion that we can’t fix the problem immediately, we’ll stick with you until everything is solved to your satisfaction.

Our customer service department is always just a phone call or email away, and you won’t be calling a foreign country for assistance. Our service representatives are local individuals who are well-versed in the products and services offered by DURACARE Baths and are authorized to make the decisions needed to solve any issues you might be experiencing. That means problem-solving often takes just minutes rather than a day or two.

And that’s quality!

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